Warranty

Model year 2001 – 2004:

  • Frame (fork excluded): 2-year manufacturer’s warranty concerning processing or material faults
  • Paint finish: 1-year manufacturer’s warranty
  • All other parts: 2 years

Model year 2004 – 2009

  • Frame (fork excluded): 5-year manufacturer’s warranty concerning processing or material faults
  • Paint finish: 1-year manufacturer’s warranty
  • All other parts: 2 years

Model year 2010

  • 28″ Titanium frame (frame only): 15-year manufacturer’s warranty concerning processing or material faults
  • 28″ Aluminum framesets (frame and fork, rigid forks only): 10-year manufacturer’s warranty concerning processing or material faults
  • 26″ Aluminum framesets (frame and fork, rigid forks only): 6 year manufacturer’s warranty concerning processing or material faults
  • In addition, Bike Basics provides 5 years manufacturer’s warranty on paint defects on aluminum frames and rigid forks. This applies to cracks or paint that comes off, which are not due to mechanical action as a result of riding, improper treatment or lack of care.
  • Although idworx bicycle frames are coated with extremely high-quality paint, they can be damaged particularly by salt in combination with water. After using the bike in saline air or after transpiration, for example during competition, you should therefore clean the painted surface. During year-round use of the bike, also in winter, regular cleaning and preservation is necessary to protect the paint against premature aging.

Model year 2011 and later

The warranty for the first owner begins on the day of purchase shown on the purchase voucher

The Bike Basics GmbH manufacturer’s warranty is for all:

  • 28″ Titanium frame (frame only): 15-year manufacturer’s warranty concerning processing or material faults
  • 28″ Aluminum-framesets – Rockn Rohler excluded (frame and fork, rigid forks only): 10-year manufacturer’s warranty concerning processing or material faults
  • 26″ Aluminum-framesets and Rockn Rohler (frame and fork, rigid forks only): 6-year manufacturer’s warranty concerning processing or material faults
  • The statutory liability applies to all the other components
  • In addition, Bike Basics provides 5 years manufacturer’s warranty on paint defects on aluminum frames and rigid forks. This applies to cracks or paint that comes off, which are not due to mechanical action as a result of riding, improper treatment or lack of care.
  • Although idworx bicycle frames are coated with extremely high-quality paint, they can be damaged particularly by salt in combination with water. After using the bike in saline air or after transpiration, for example during competition, you should therefore clean the painted surface. During year-round use of the bike, also in winter, regular cleaning and preservation is necessary to protect the paint against premature aging.

Recommendations for replacing rigid aluminum trekking forks

Click here for the PDF (in German)

Please also note the warranty terms on your idworx warranty card!